This policy applies to you if you have received a damaged, incorrect or faulty item.
Undamaged items can only be returned within a 7-day period from the date of delivery, subject to the following criteria:
- Returned items must not exceed the Company’s maximum stock levels.
- A 25% restocking fee will apply (except for samples and exchanged items).
- Bespoke products and items with special finishes cannot be returned.
- Goods must be received in a saleable condition. Damaged items will not be refunded.
- Discontinued items cannot be returned.
Goods will be eligible for an exchange provided you notify Ironmongery Giant within 7 working days of receiving the order. All exchanges must be authorised by Ironmongery Giant.
If your order has not arrived, or you have received a damaged or faulty item, please notify Ironmongery Giant immediately and in more than 5 working days. This will be verified and actioned accordingly. Please download and complete our Returns Form to return items. This will need to be printed and posted with your returned item(s).
All items are to be returned in the original packaging wherever possible. Items are not to be packed loose in the box allowing them to knock together in transit. Items must be returned by a trackable method. Ironmongery Giant will not refund items damaged in transit. If an item arrives damaged, our team will send a photograph of the item to you so that you can pursue with your courier as appropriate.
All items must be returned to the address below unless otherwise stated:
Ironmongery Giant Ltd, 7 Hazelwood Avenue, Morden SM4 5RS
Please allow up to 14 days to receive your refund. If you are an account customer, a credit note will be issued to you. If you have paid by Credit card, Debit card or bank transfer, your payment will be refunded to you using the same method of payment.
If you are acting as a Buyer, please refer to our Terms and Conditions of Sale for more information on your rights.
If your order has not arrived, or you have received a damaged or faulty item, please notify Ironmongery Giant immediately and in more than 5 working days. This will be verified and actioned accordingly. Please download and complete our Returns Form to return items. This will need to be printed and posted with your returned item(s).
All items are to be returned in the original packaging wherever possible. Items are not to be packed loose in the box allowing them to knock together in transit. Items must be returned by a trackable method. Ironmongery Giant will not refund items damaged in transit. If an item arrives damaged, our team will send a photograph of the item to you so that you can pursue with your courier as appropriate.
All items must be returned to the address below unless otherwise stated:
Ironmongery Giant Ltd, 7 Hazelwood Avenue, Morden SM4 5RS
Please allow up to 14 days to receive your refund. If you are an account customer, a credit note will be issued to you. If you have paid by Credit card, Debit card or bank transfer, your payment will be refunded to you using the same method of payment.
If you are acting as a Buyer, please refer to our Terms and Conditions of Sale for more information on your rights.
